At HensGo, we take great care to ensure the quality and freshness of every product we deliver. Your satisfaction is our priority. Please read our Return & Refund Policy below to understand how we handle issues related to orders.

Return Eligibility

As our products are perishable food items, we do not accept returns unless:

• The product delivered is damaged, spoiled, or incorrect.
• You receive an item not matching your order (wrong cut, quantity, etc.).
• You notice a quality issue at the time of delivery or pickup.

Return Timeframe

To be eligible for a return or refund:

• You must report the issue within 2 hours of receiving your order.
• Provide photo or video proof of the issue for faster resolution.

Refund Policy

If your issue qualifies:

• We will process a full or partial refund based on the nature of the problem.
• Refunds will be issued to your original payment method or as store credit, based on your preference.
• Refunds may take 2–5 business days to reflect in your account.

No Refunds Will Be Issued If:

• You change your mind after the order has been prepared or dispatched.
• The issue is reported after the return timeframe.
• The product is consumed or tampered with before reporting.

Order Cancellations

• Orders can be cancelled up to 15 minutes after placing.
• For cancellations beyond that time, refunds may not be applicable if the order is already being prepared.

Contact Support

To raise a return or refund request:

Call us: +91-XXXXXXXXXX
Email: support@hensgo.in
WhatsApp: +91-XXXXXXXXXX

Please include your order ID and issue details when contacting us.