1. Who We Are

         HensGo is an online platform facilitating the sale and delivery of fresh meat and poultry products from local butcher stores to your doorstep or for store pickup. Our website address is: https://hensgo.in

2. What Information We Collect

         We collect several types of personal and non-personal information to deliver our services efficiently.

a. Personal Information

When you register, place an order, or contact us, we collect:

• Full Name
• Email Address
• Phone Number
• Billing and Delivery Address
• Order and Transaction History

b. Account Information

Your username, password (encrypted), and any preferences or settings you’ve saved.

c. Payment Information

We do not store any payment card details on our servers. Payment is securely processed through trusted third-party payment gateways.

d. Technical Information

We collect technical data for security and analytics:

• IP address
• Device and browser type
• Operating system
• Referring URLs
• Date/time of access

e. Cookies and Usage Data

We use cookies to:

• Remember login details
• Maintain cart and checkout sessions
• Track website analytics and usage patterns

3. How We Use Your Information

We use your information to provide you with the best experience and ensure the safety of your transactions:

• To process and deliver your orders
• To send order confirmation and updates
• To contact you for service or delivery issues
• To send promotional messages and discounts (only with your consent)
• To respond to your inquiries and support requests
• To improve and personalize your experience on our website

4. Legal Grounds for Processing Data

We rely on the following legal bases under applicable data protection laws:

• Your consent
• Performance of a contract (order fulfillment)
• Compliance with legal obligations
• Legitimate interest (e.g., fraud prevention, service improvements)

5. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Delivery partners to ensure accurate delivery
• Payment gateways to process transactions
• Customer service platforms for resolving issues
• Marketing tools (like email or SMS providers) if you opt in for promotions

All third-party providers we work with are contractually bound to protect your data.

6. How We Protect Your Data

We implement a variety of security measures including:

• SSL encryption
• Secure login and password hashing
• Limited access to your data by staff
• Routine security updates and firewall protection

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Data Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate or outdated information
• Request deletion of your account and data
• Opt out of marketing communications at any time

To exercise these rights, please contact us at support@hensgo.in

8. Cookies Policy

We use cookies and similar tracking technologies to improve user experience. You can manage your cookie settings from your browser at any time.

Types of cookies used:

• Session cookies (temporary use during browsing)
• Persistent cookies (to remember your settings)
• Analytics cookies (to track and improve performance)

9. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised update date. Continued use of our services after changes means you accept the revised terms.

11. Contact Us

If you have any questions about this Privacy Policy or need to request your data:

Business Name: HensGo
Email: support@hensgo.in
Phone/WhatsApp: +91-XXXXXXXXXX
Website: https://hensgo.in