FAQ(Frequently Asked Questions)
Q: How do I place an order?
Answer:
Browse our product categories, select the items you want, and add them to your cart. At checkout, choose between home delivery or store pickup, and complete the payment.
Do I need to create an account to order?
Answer:
Yes, creating an account helps you track your orders, save addresses, and receive special offers. It only takes a minute to sign up!
Can I schedule a delivery time?
Answer:
Currently, we offer same-day or next-day delivery based on your area. You’ll see the estimated delivery time during checkout.
Do you offer Cash on Delivery (COD)?
Answer:
Yes, Cash on Delivery is available for most locations. You can select it at checkout if it’s supported in your area.
Where do you source your meat and chicken from?
Answer:
We are partnered with trusted local butcher shops to ensure fresh, hygienically processed meat. More stores are joining soon, giving you more choices in your nearby areas!
Can I return or replace an item?
Answer:
If you receive a wrong or poor-quality item, contact us immediately. We’ll arrange for a return, replacement, or refund as per our Return Policy.
How do I contact support?
Answer:
You can reach us at support@hensgo.in or via our Contact Us page. We’re available daily to assist you.
Do you deliver to my area?
Answer:
Delivery is available in select areas. When placing an order, you’ll be prompted to enter your delivery pin code or select a nearby store.